Convey Computer Corporation's Customer Support Website

Convey Support Home Page

This site provides online help for users of Convey's Hybrid-Core servers. You may also report problems and download Convey software products.

NEW! All of Convey's online help has been updated and is available in the new online help forums.
You may self-register to gain access to Convey's Getting Started, Knowledgebase, and Customer Discussion forums. New users are encouraged to peruse the Getting Started forum first.

An active support agreement and a Convey provided username/password¹ is required to report problems and to download Convey Software products.

To obtain assistance with technical issues, you may

Self-register at the Convey online-help home page. Registration is required to access the online help forums. After registering, you may:

Peruse the online help forums: Getting Started, Documentation, Knowledgebase, and Customer discussions

report an issue with Convey's Issue Tracking System, the preferred method for reporting bugs, submitting source code to replicate a problem, and requesting enhancements to Convey products
(an active support agreement is required to use the Issue Tracking System)

call Convey support; our toll-free phone # (in the US and Canada) is 1-866-338-1768 -- pick "Customer Support" by pressing 2 when prompted, and please leave a brief message and a call back # if you reach the automated voicemail system, or

send e-mail to support@conveycomputer.com

¹Access to Issue Tracking System and access to the software repositories each require a different Convey assigned username and password, typically available from the system administrator of the Convey server. If you can't locate anyone who knows the Convey assigned username and password, please send email, from an email address that identifies your company/organization, to request@conveysupport.com asking for the name of the local contact at your site.

SUPPORT HOME

ONLINE HELP

ISSUE TRACKING SYSTEM

SW DOWNLOADS
- FOR CUSTOMERS
- OPEN SOURCE

CONVEYCOMPUTER.COM

"Convey Computer", "Convey HC-1", "Convey HC-1^ex" and the Convey Logo are trademarks of Convey Computer Corporation in the United States and other countries.
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